There’s a quote that’s been passed around our family’s dealerships for decades—one that came from a moment of mentorship between two leaders in the Memphis automotive community. In a 1990s interview, Kent Ritchey recalled the best business advice he ever received from my grandfather, Homer Skelton:
“Homer told me, ‘Take care of your people first and they will take care of your customers.’ We still manage our business with that principle as a foundation for our daily operations.”
That line is more than just wise business advice—it’s the cultural backbone of Homer Skelton Hyundai today.
When I look at the photo of me and my grandfather, I’m reminded not just of the man he was, but of the values he expected all of us to uphold. He believed deeply that treating your team with respect, giving them the tools to succeed, and supporting them through challenges would naturally lead to a better experience for every customer who walks through our doors.
What “Taking Care of Your People” Looks Like
At Homer Skelton Hyundai, this philosophy shows up in countless ways:
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We invest in training and development so our team is knowledgeable, confident, and prepared to serve.
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We foster a culture of respect—not just from management down, but across every department.
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We reward transparency, honesty, and effort, which means our customers deal with real people, not scripted sales tactics.
When our people feel valued, supported, and secure, they bring that energy into every customer interaction. They’re not selling cars, they’re building trust.
Why This Matters to Customers
Too many car buyers walk into dealerships bracing for pressure, confusion, and games. But when employees feel empowered and cared for, customers sense the difference:
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You get honest answers, not pushy pitches.
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You feel heard, not rushed.
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You get consistency, because our team sticks around—we don’t have a revolving door of unfamiliar faces. Our sales staff is among the most long tenured anywhere.
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You get follow-through, because happy employees take pride in what they do and who they represent.
People-first leadership doesn’t just benefit our employees—it creates a better, more human buying experience for every customer.
Legacy in Action
Today, as General Manager of Homer Skelton Hyundai, I strive every day to honor my grandfather’s legacy. That photo of us means more now than ever. It reminds me that our family name is only as strong as the people who carry it—and that begins with how we treat each other inside the walls of our dealership.
So when you shop with us, know this: you’re not just entering a showroom. You’re stepping into a business built on a timeless principle—one that still drives everything we do:
Take care of your people, and they’ll take care of your customers.
—
Brennon Chapman
General Manager
Homer Skelton Hyundai
